Privacy Policy

This Privacy Policy applies to all information that EPG Service LLC, operating under the domain names epgservice.ru and epgservice.tv, may collect about the User while they use the website.

1. Definitions

1.1. The following terms are used in this Privacy Policy:

1.1.1. "Website Administration of EPG Service LLC" (hereinafter — Website Administration) — authorized employees managing the website, acting on behalf of the group of legal entities that organize and/or carry out the processing of personal data, as well as determine the purposes of processing personal data, the composition of personal data to be processed, and actions (operations) performed with personal data.

1.1.2. "Personal data" — any information relating to a directly or indirectly identified or identifiable natural person (data subject).

1.1.3. "Processing of personal data" — any action (operation) or set of actions (operations) performed with or without the use of automation on personal data, including collection, recording, systematization, accumulation, storage, clarification (updating, modification), extraction, use, transfer (distribution, provision, access), depersonalization, blocking, deletion, destruction of personal data.

1.1.4. "Confidentiality of personal data" — a mandatory requirement for the Operator or other person who has gained access to personal data not to distribute them without the consent of the data subject or other legal grounds.

1.1.5. "User of EPG Service LLC website" (hereinafter — User) — a person who has access to the website via the Internet and uses the EPG Service LLC website.

1.1.6. "Cookies" — a small piece of data sent by a web server and stored on the user's computer, which the web client or web browser sends back to the web server in an HTTP request each time it tries to open a page of the corresponding website.

1.1.7. "IP address" — a unique network address of a node in a computer network built using the IP protocol.

2. General Provisions

2.1. Use of the EPG Service LLC website constitutes acceptance of this Privacy Policy and the terms of processing the User's personal data.

2.2. If the User disagrees with the terms of this Privacy Policy, they must stop using the EPG Service LLC website.

2.3. This Privacy Policy applies to the websites with domain names epgservice.ru and epgservice.tv, as well as all their subdomains.

2.4. The Website Administration does not verify the accuracy of personal data provided by the User.

2.5. Information from persons under 14 years of age is not accepted for processing.

3. Subject of the Privacy Policy

3.1. This Privacy Policy establishes the obligations of the Website Administration regarding non-disclosure and protection of the confidentiality of personal data that the User provides when filling out application forms or sending messages from the website.

3.2. Personal data permitted for processing under this Privacy Policy include:

  • User's name;
  • User's contact phone number;
  • email address;
  • User's country and city of residence;
  • information about the User's broadcasting platform;
  • files uploaded by the User through the form.

3.3. EPG Service LLC protects data that is automatically transmitted during website visits:

  • IP address;
  • cookie information;
  • browser information;
  • access time;
  • page address;
  • referrer (address of the previous page).

4. Purposes of Collecting Personal Information

EPG Service LLC may use the User's personal data for the following purposes:

  • establishing communication, including processing inquiries and requests;
  • verifying the accuracy and completeness of personal data;
  • providing effective customer and technical support;
  • sending informational and news messages about products and services (with consent and the ability to unsubscribe).

5. Methods and Terms of Processing

5.1. Processing of personal data is carried out without time limitation, by any lawful means.

5.2. Personal data may be transferred to authorized government bodies of the Russian Federation only on the grounds and in the manner established by legislation.

5.3. In the event of loss or disclosure of personal data, the Website Administration shall inform the User.

5.4. The Website Administration takes the necessary organizational and technical measures to protect personal information from unauthorized access, destruction, alteration, blocking, copying, and distribution.

6. Obligations of the Parties

The User is obliged to:

  • provide the personal data necessary for using the website;
  • update and supplement the provided information if it changes.

The Website Administration is obliged to:

  • use the information obtained exclusively for the stated purposes;
  • ensure that confidential information is kept secret;
  • take precautionary measures to protect personal data;
  • block personal data upon the User's request during the verification period.

7. Liability of the Parties

7.1. The Website Administration bears responsibility for losses incurred by the User due to unlawful use of personal data, in accordance with the legislation of the Russian Federation.

7.2. In the event of loss or disclosure of confidential information, the Website Administration is not liable if such information became publicly available prior to its loss, was received from a third party, or was disclosed with the User's consent.

8. Dispute Resolution

8.1. Before filing a lawsuit, a mandatory claim (written proposal for voluntary dispute resolution) must be submitted.

8.2. The recipient of the claim shall notify the claimant of the results of consideration within 30 calendar days.

8.3. If no agreement is reached, the dispute shall be submitted to a court in accordance with the current legislation of the Russian Federation.

9. Additional Terms

9.1. The Website Administration has the right to make changes to this Privacy Policy without the User's consent.

9.2. The new Privacy Policy takes effect from the moment it is posted on the website.

9.3. All suggestions or questions should be directed to: support@epgservice.ru.

EPG Service LLC | OGRN 7719429384 | INN 5157746017237
105187, Russia, Moscow, Fortunatovskaya st., 31-A, 40